Real Estate Forums

San Diego Real Estate · 04-24-2005, 11:06 AM

Has anyone used an 24/7 Immediate live reponse service on their site? If so what were the results?

HHI Golf Guy · 04-26-2005, 01:52 AM

For one of our upcoming web sites, we are putting in live chat similar to a tech support pop up chat (not a chat room). The chat module will not be monitored 24/7.

The idea is that whenever the agent has some free time or is at their desk for a while, they can log in and the site will show that the agent is online. Granted, the chances are that this form of communication will get very little use. But if it helps sell just one 2-5 million dollar home (which comprise most of the agent's listings) it is well worth the effort.

I have heard that some agents have their office assistants or 3rd parties monitor the site and answer questions. In my opinion, unless they are a licensed agent in that state, this can be a very, very, risky tactic. You just never know who is on the other end. Heaven forbid that an unlicensed person answers a question incorrectly or provides misleading information and the person on the other end is real estate savvy or another agent. That could have major legal ramifications.

San Diego Real Estate · 04-27-2005, 03:39 PM

Shawn...you are so right...in today's world we have to be very careful regarding the legal issues!

There are several different 24/7 Live Services available...Has anyone ever tested any of these companies?

Las Vegas Homes · 07-07-2005, 03:54 PM

No, I have always been a bit suspicious and I have not really heard a lot of positive back-up about one particular company...

Las Vegas Real Estate · 07-07-2005, 04:14 PM

I have as well, I would like to hear other's experiences.

REMAX LV · 08-24-2005, 01:17 PM

Yes, I am typically leary of trying new products like that without hearing other's results first...

San Diego Homes & Condos · 08-25-2005, 12:46 PM

Seems interesting. Any additional ways to have contact with clients is good in my book as long as you are careful. Even licensed agents have to be careful with quick easy communication that you don't say the wrong thing.

San Diego Real Estate · 08-25-2005, 12:49 PM

SDH&C....

Great point...you really do have to be carefull in every step you make in this business to make sure that everyone is protected properly...CYA

San Diego Real Estate · 08-26-2005, 08:11 AM

Quote:

Originally Posted by HHI Golf Guy

For one of our upcoming web sites, we are putting in live chat similar to a tech support pop up chat (not a chat room). The chat module will not be monitored 24/7.

The idea is that whenever the agent has some free time or is at their desk for a while, they can log in and the site will show that the agent is online. Granted, the chances are that this form of communication will get very little use. But if it helps sell just one 2-5 million dollar home (which comprise most of the agent's listings) it is well worth the effort.

I have heard that some agents have their office assistants or 3rd parties monitor the site and answer questions. In my opinion, unless they are a licensed agent in that state, this can be a very, very, risky tactic. You just never know who is on the other end. Heaven forbid that an unlicensed person answers a question incorrectly or provides misleading information and the person on the other end is real estate savvy or another agent. That could have major legal ramifications.

HHI how is your live chat program working and whos did you end up going with?

LVH · 08-26-2005, 06:00 PM

We are also in the process of adding a live chat to one of our new sites. I have no news yet as to the affectiveness of this yet but will let everyone know after we get some stats.