Real Estate Forums

San Diego Real Estate · 07-14-2006, 06:29 AM

Pat Croce, motivational speaker, best-selling author and former owner of
the Philadelphia 76ers, began his successful career by building a sports therapy chain. From his entrepreneurial experiences, he draws his top 10 tips
for great customer service:

1. Say hello and goodbye. A genuine "hello" and "goodbye" often manage to make people smile and make them feel welcome.
2. First-name basis. Saying a person's name can make him or her feel important or necessary. But don't overdo it, or you risk sounding insincere.
3. Listen. Listen. Listen. Listening shows that you have a vested interest in what a person says and gives you the chance to learn something new.
4. Communicate clearly. Fully articulate words while speaking. Say "yes" instead of "yeah" or "yep." You'll sound more intelligent and a lot more professional.
5. Be neat, clean and fit. If you want to make a good impression, dress and look to impress. People often judge you by what you wear.
6. Be prompt and professional. Being timely and displaying professional mannerisms give others good things to say about you.
7. Be positive. Your attitude can reflect upon others, and remember,
if something goes wrong, don't give up.
8. Give compliments. Why not make someone's day? Praise tends to reproduce itself.
9. Have fun. Balance hard work and stress with something relaxing
and enjoyable.
10. Implement a strategy today. What are you waiting for? Nothing will get people talking about your business faster than stellar customer service.

HHI Golf Guy · 07-14-2006, 08:51 PM

That's avery good list. I'll give you one more that I tought my team back when I was a hotel GM for Marriott:

When someone tells you about a concern that they have or they are making an important point, repeat what they said back to them to let them know that you fully understand the situation. But don't be surprised if they correct your response. many times we think we hear what someone is saying, but don't truly grasp their intended meaning.

Las Vegas Homes · 07-18-2006, 02:06 PM

As funny as it may sound, saying hello and goodbye are often left out of conversations. Either people hang up too soon, before saying goodbye properly, or they say hello w/ "is this Mr. or Mrs. so and so", and never really say "hello, how are you today?" This is what I have seen from being here in the Las Vegas real estate market anyway... Great tips

Las Vegas Real Estate · 07-20-2006, 03:25 PM

Interesting point Las Vegas Homes, I had never thought of it that way! Also, I think that listening is HUGE! Often times Realtors, and other vendors, want to do all of the talking and do not listen to what their client is saying. Clients like to talk and get their point's across just as much as we do! The Las Vegas real estate market can be competitive, but listening to your clients really helps!